All our staff comply with basic protective measures against COVID-19 including hand hygiene, physical distancing, avoiding touching eyes, nose and mouth, cough and sneezing etiquette (respiratory hygiene), use of medical or fabric masks.
Our reception staff take all the needed precautions with basic protective measures against COVID-19. Our staff inform guests about preventive measures, protocols and policies, and other services guests may require (such as medical and pharmacy services).
Up-to-date information from health authorities is daily available to guests on the local situation. Our reception has now adopted limited working hours to avoid physical contact as mush as possible. We will be open from 9am to noon, we offer SELF CHECK-IN at anytime of the day and night.
Cleaning and housekeeping:
To reduce the potential for SARS-CoV-2 contamination in public settings, high touch surfaces are cleaned and disinfected.
Cleaning and disinfection measures in common areas are used as a general preventive measure. Objects that are frequently touched, such as handles, elevator buttons, handrails, switches, doorknobs and dispensers, receive special attention.
Our cleaning staff are instructed accordingly.
In line with WHO advice for environmental cleaning and disinfection of surfaces in the context of COVID-19 in non-health care settings, the disinfectant and its concentration are selected to avoid/minimize toxic effects.
Environmental cleaning techniques and cleaning principles are followed as closely as possible.
Ventilation and air conditioning:
Our facilities used natural ventilation whenever is possible to increase dilution of indoor air by outdoor air when environmental conditions and building requirements allow. Our HVAC systems are regularly inspected, maintained, and cleaned. Rigorous standards for installation and maintenance of ventilation systems are essential to ensure that they are effective and safe. Attention is given, as in normal circumstances, to monitoring the condition of filters.
Our staff have disposed units to dispense alcohol-based hand rub in the different areas of the accommodation structure, including the public restrooms used by guests and by staff, and other areas.